Legal Notice

Travessa do Porto Mouro, 108,

4460 - 095 Matosinhos, Porto, Portugal.

Cell :(+351) 912416350

CUSTOMER SERVICE:

SHIPPING INFORMATION

RETURNS&EXCHARGES

 

 

© 2014 by ShoesArte 

Email: info.shoesarte@gmail.com  - Porto - Portugal

1. Scope and object of the General Conditions Store

 

The Service consists of the provision , through the www.shoesarte address access to the Online Shop that in addition to providing information relating to a set of goods and / or services , allows the user , electronically , order products released it under and conditions herein. Ordering products should be made by users aged less than eighteen (18) years ( individuals under the age must have consent of their representatives ) . The data and information transmitted by the User shall enjoy full legal effect , recognizing the electronic User purchases and can not claim that lack of signature for breach of obligations assumed.

 

2. Product Information and Content

 

Shoesarte will do everything possible so that the information presented does not contain typographical errors, and will be quickly corrected when they occur. If a product that has different characteristics to those presented online, has the right to terminate the purchase agreement pursuant to applicable law . The Shoesarte will do everything possible to send all the products ordered, but it is possible that in certain cases and due to causes hardly controllable by Shoesarte as human errors or incidences in the computer systems, it is not possible to provide any of the products ordered by the User . If a product is unavailable after making the order, shall be given by email or by phone. That time will be presented with the possibility of canceling the order with the respective reimbursement if you have already made the respective payment. All pricing information, product specifications, promotions and services may be amended at any  time by Shoesarte.

 

3. Responsibilities

 

3.1 All products and services sold in the Online Store Shoesarte are in accordance with Portuguese law.

 

3.2 The shop has adequate security levels, yet Shoesarte will not be responsible for any losses incurred by the User and / or third parties due to delays, interruptions, errors, and communications suspensions it is based on factors beyond its control, in particular any shortcomings or failures caused by the communications network or communications services provided by third parties, by the computer system, the modems, the connection software or any computer or resulting virus of discharge ("download") through the infected file service or containing viruses or other properties that may affect the user equipment. If for some reason access error of the electronic site of the Online Shop Shoesarte any inability to provide service, Shoesarte shall not be liable for any losses.

 

3.3 The data queries and information made under this service, presumed to be made by the User, declining to Shoesarte any liability abusive or fraudulent use of the information obtained.

 

3.4 Shoesarte shall not be liable for any loss or damage caused by misuse of the Service that you are not directly attributable to title fraud or serious misconduct.

 

3.5 The Shoesarte is not liable for losses or damages resulting from failure or defective performance of the service where this is not him directly or indirectly attributable to the title of malice or gross negligence is not responsible, inter alia, (i) errors, omissions or other inaccuracies related the information available through the Service; (ii) damage caused by user's fault or of others, including infringements of intellectual property, (iii) the failure or defective performance resulting from compliance with court decisions or administrative authorities or (iv) failure or defective performance resulting the occurrence of force majeure, ie extraordinary nature of situations or unpredictable, outside the Shoesarte and that the same can not be controlled, such as fires, power outages, explosions, wars, riots, civil insurrections, governmental decisions, strikes, earthquakes, floods or other natural disasters or other situations beyond the control of the Shoesarte that prevent or hinder the fulfillment of obligations assumed.

 

3.6. The Shoesarte does not guarantee that:

 

i) the service is provided without interruption, be safe, without errors or work in infinite form;

ii) the quality of any product, service, information or other material purchased or obtained through the Service meets any expectations of the User in relation thereto;

iii) any material obtained in any way through the use of the Service is used by account and risk of the User, which is solely responsible for any damage caused to your system and hardware or for any loss of data that results from this operation.

iv) no advice or information, whether oral or written, obtained by User or through the Service shall create any warranty not expressed in these terms and conditions.

 

3.7. You agree that Shoesarte can in no way be liable for any damages including, but not limited to, damages for loss of profits, data, content or any other losses (even if it has been previously warned by the User about the possibility of such damages), resulting from:

 

i) the use or inability to use the Service;

ii) the difficulty of obtaining any substitute goods / services;

iii) access or modification not authorized to personal databases.

 

4. Consumer Obligations

 

4.1. You agree to:

 

i) Provide personal data and correct addresses;

ii) not use false identities;

iii) respect the limits imposed orders.

 

4.2. If any of the data is incorrect or insufficient, and for this reason there is a delay or inability in order processing or possible non delivery, the responsibility lies with the user, and the Shoesarte declines all responsibility. Should the consumer violate any of these obligations, the Shoesarte reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services provided by both the Shoesarte the same user; and further, not to allow future access to the User to some or any services provided by Shoesarte.

 

5. Cancellation of orders

 

5.1 At the request of the User The user can perform the cancellation of your order asking him to Shoesarte through the phone number or e-mail stating the order number, which will be accepted as long as it has not yet been processed. After processing, the Shoesarte will attempt to deliver the same, but the user has the option not to accept. For the purposes of cancellation the user must provide the following data to Shoesarte:

a) Order number

b) Id Number, that made the order and delivery address. 

 

5.2 By decision of Shoesarte.

 

Shoesarte reserves the right not to process orders when checking some inconsistency in the personal data given or observe misconduct by the buyer. Shoesarte reserves the right to not make the processing of any order or refund, in case there are errors in the values ​​and / or characteristics of the products when they result from technical problems or errors beyond the Shoesarte.

 

6. Return 

 

6.1. The poster, in the case of consumer can exercise the right of withdrawal without having you required any compensation within fourteen (14) days from the day on which the consumer acquires physical possession of the property.

 

To exercise this right, the User may use the template shown below and should indicate all your identification data, the subscribed service you want to solve and the subscription date.

 

The communication must be made by letter, by returning the purchased asset, or other suitable and susceptible evidence within the above timeframe.

 

The consumer shall within fourteen (14) days from the resolution of the communication date return the goods to Shoesarte under suitable conditions. Draft form for free resolution (just fill out and return this form if you want to terminate the contract) - To [here the trader's name, geographical address and, where applicable, the fax number and the email address of the trader]:

 

- Hereby communicate / communicate (*) that I / We (*) from my / our (*) purchase and sale agreement for the following goods / for the provision of the following service (*) - Ordered on (*) / received in (*) - Name (s) of consumer (s) - Address (s) of consumer (s) - Signature (s) of consumer (s) (only if this form is notified on paper). (*) Delete as appropriate.

 

The package must be returned complete, as delivered and accompanied by all the documentation received, inter alia, the following documents: sales invoice and the document that proves the receipt of the product. The packaging and the indicated documents must be sent free of charge to the following address:

 

- Target Vanguard LDA

 

Travessa do Porto Mouro, 108, 4460-095, Guifões - Portugal

 

If You opt for other forms of return , the respective costs of delivery will be your responsibility.

 

6.2. After receiving the return in Shoesarte will be returned to the user the amount corresponding to the amount paid for the order (sales invoice value). If you used a promotional discount code, this value will not be refunded, ie, the refund will be only at the amount paid.

 

6.3. The method of repayment of the amount to be returned depends on the payment method used in the respective order. For payments by credit card and PayPal, they are credited to the respective accounts. Otherwise, when given IBAN information, the refund is made to the indicated bank account. Otherwise, reimbursement is made by check to the address for billing. The refund is made within 14 days of receipt of the will of withdrawal and the right of return of the receipt.

 

6.4. In the absence of any article components sold or if any of them is not in excellent condition, there will not be any refund of the price or the delivery, the product being returned back to the initial shipping address.

 

7. Complaints

 

7.1. The User can submit any contractual disputes , to mediation and arbitration mechanisms that are or will be legally constituted and complain to Shoesarte of acts and omissions that violate the laws governing the procurement of goods .

 

7.2. The claim shall be submitted no later than thirty (30 ) days from the knowledge of the facts by the User , registered in information systems that should decide the complaint and notify the applicant within 30 ( thirty) days from the date of its receipt .

 

8. Applicable Law

 

The Agreement is governed by Portuguese law .